Apps pressure delivery riders into courting danger – here’s what needs to change

Sun, 5 Apr 2026 23:16:34 +1000

Andrew Pam <xanni [at] glasswings.com.au>

Andrew Pam
<https://theconversation.com/apps-pressure-delivery-riders-into-courting-danger-heres-what-needs-to-change-276369>

"Picture this: you’re competing in a time-trial cycling race along a route
that’s not known in advance. Instead of following a marked course, you receive
instructions via notifications on your mobile phone.

Looking at your phone while cycling is extremely dangerous. But to stay on
track, you must consult it nearly continuously.

If such a race took place on the streets of a busy, car-oriented city like
Sydney, you would likely opt out. Yet food-delivery riders face precisely this
situation every day: they receive order notifications while riding, and if they
don’t check them, they lose the order and their hourly earnings suffer.

This is just one example of the dangerous incentive structure under which
riders operate. These incentives are a central focus of our study just
published in Transportation Research Interdisciplinary Perspectives, based on
in-depth interviews with ten food-delivery riders in Sydney."

Cheers,
       *** Xanni ***
--
mailto:xanni@xanadu.net               Andrew Pam
http://xanadu.com.au/                 Chief Scientist, Xanadu
https://glasswings.com.au/            Partner, Glass Wings
https://sericyb.com.au/               Manager, Serious Cybernetics

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