<
https://theconversation.com/can-i-take-your-order-and-your-data-the-hidden-reason-retailers-are-replacing-staff-with-ai-bots-229202>
"You might have seen viral videos of Wendy’s drive-thru customers in the United
States ordering their fast food from the firm’s generative AI bot Wendy’s
FreshAI. Most show a very human-like transaction punctuated with cries of
amazement at how fast, accurate and polite the system is.
While the system and others like it are in their infancy, and some still rely
heavily on human assistance, retailers are investing huge sums in AI to replace
human workers.
Why the rush to automate? It might seem like it’s all about slashing the wage
bill, and straight AI-for-human swaps are indeed happening in many roles.
But there is another force driving the tsunami of restructuring in retail. At
stake is the hidden lifeblood of the 21st-century business: data."
Cheers,
*** Xanni ***
--
mailto:xanni@xanadu.net Andrew Pam
http://xanadu.com.au/ Chief Scientist, Xanadu
https://glasswings.com.au/ Partner, Glass Wings
https://sericyb.com.au/ Manager, Serious Cybernetics
