The Optus chief was right to quit but real change is unlikely at the telco until bigger issues are fixed

Sun, 24 Dec 2023 04:31:20 +1100

Andrew Pam <xanni [at] glasswings.com.au>

Andrew Pam
<https://theconversation.com/the-optus-chief-was-right-to-quit-but-real-change-is-unlikely-at-the-telco-until-bigger-issues-are-fixed-218109>

"Optus chief executive Kelly Bayer Rosmarin bowed to the inevitable on Monday
and resigned as chief executive of Australia’s second largest
telecommunications company.

Why inevitable? Poor communication and a lacklustre response during a major
system outage is bad enough. Then things got worse when Bayer Rosmarin and the
director of Optus networks admitted at a Senate hearing on Friday they had no
disaster management plan for the kind of national outage experienced two weeks
earlier.

Someone was always going to have to take the blame. Now, two critical questions
emerge. First, will the resignation of the chief executive be sufficient to
stem the tide of bad publicity from Optus’ outage debacle? Second, is this yet
another instance of a female chief at a prominent Australian company being
pushed over the “glass cliff”?"

Cheers,
       *** Xanni ***
--
mailto:xanni@xanadu.net               Andrew Pam
http://xanadu.com.au/                 Chief Scientist, Xanadu
https://glasswings.com.au/            Partner, Glass Wings
https://sericyb.com.au/               Manager, Serious Cybernetics

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