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https://theconversation.com/in-a-crisis-optus-appears-to-be-ignoring-communications-101-217265>
"Millions of Optus customers are in the wilderness of a nationwide network
outage that began at 4am.
The initial response from Optus delivered by an unnamed company spokesperson on
Facebook and X at 6.47am AEDT told Australians little they didn’t already know,
that the network was down, and that the company didn’t yet know what had
happened.
Later, at 10.30am, the ABC got through to Optus Chief Executive Kelly Bayer
Rosmarin via WhatsApp and asked
What do you know? What’s happened?
Bayer Rosmarin replied:
Well I mean we do know how important connectivity is to all of our
customers, so we are really, really apologetic and sorry that our
connections have gone down today. The teams are working with huge effort to
try and restore services as a priority, and will keep working on that until
everybody’s back in action.
For the second time in a little over a year, the country’s second-largest
telecommunications provider lost control of its story.
In September last year when the data of up to 9.8 million of its present and
former customers was compromised, it failed to contact those affected for days
and communicated via media statements, believing that was the “quickest and
most effective way to alert as many current and former customers as possible”."
Cheers,
*** Xanni ***
--
mailto:xanni@xanadu.net Andrew Pam
http://xanadu.com.au/ Chief Scientist, Xanadu
https://glasswings.com.au/ Partner, Glass Wings
https://sericyb.com.au/ Manager, Serious Cybernetics
