‘A weird dinging sound that everyone dreads’: what rapid deliveries mean for supermarket workers

Thu, 11 Aug 2022 02:03:47 +1000

Andrew Pam <xanni [at] glasswings.com.au>

Andrew Pam
<https://theconversation.com/a-weird-dinging-sound-that-everyone-dreads-what-rapid-deliveries-mean-for-supermarket-workers-185960>

"Online grocery shopping has boomed since the pandemic began in 2020, with
Woolworths and Coles steadily expanding their home-delivery offerings. Rapid
delivery is the latest frontier.

Woolworths and Coles Express have been offering on-demand deliveries through
UberEats and Doordash since last year. Woolworths recently launched the Metro60
app which promises home delivery within an hour to select suburbs.

These arrangements have received little fanfare, yet they signal a significant
shift for supermarket workers.

As part of ongoing research, I study how the gig economy is transforming
conditions of work within traditional employment. To find out how interacting
with delivery platforms affects supermarket employees, I interviewed 16
experienced “personal shoppers” at Woolworths and Coles who fill delivery
orders from supermarket shelves."

Cheers,
       *** Xanni ***
--
mailto:xanni@xanadu.net               Andrew Pam
http://xanadu.com.au/                 Chief Scientist, Xanadu
https://glasswings.com.au/            Partner, Glass Wings
https://sericyb.com.au/               Manager, Serious Cybernetics

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