http://alistapart.com/article/dont-poke-the-bear-creating-content-for-sensitive-situations
"Delivering bad news is hard, but it’s part of life and business. We notify
customers when we’re out of a product they want to buy, and we send warnings
when people violate our companies’ terms of service. God forbid we have to send
a system alert because our database was hacked, affecting every one of our
users."
Via Chris Jones and Lauren Weinstein.
Cheers,
*** Xanni ***
—
Andrew Pam
Partner, Glass Wings
http://glasswings.com.au/
